Last updated: 31 October 2026

These terms and conditions ("Terms") govern your use of the H2O Mile website, mobile application, and related services ("Platform") operated in South Africa. By creating an account, placing an order, or using the Platform as a customer, supplier, or driver, you agree to these Terms.

1. About H2O Mile

H2O Mile is a water delivery platform that connects customers who order sealed drinking water with verified suppliers and approved drivers. We facilitate ordering, payment, fulfilment tracking, and related support. We are not the manufacturer of the water unless clearly stated on a specific product listing.

2. Eligibility and accounts

You must provide accurate registration information and keep your credentials secure. You are responsible for activity on your account. Supplier and driver accounts require verification and approval before you can sell or deliver on the Platform.

3. Orders and fulfilment

Each checkout is tied to a single supplier. Prices, pack sizes, and availability are shown in the app. An order is confirmed after successful payment unless the supplier rejects it. Delivery times are estimates and may vary.

4. Payments

Customer payments are processed through our payment partner (Paystack). By paying in the app you authorise us and our payment partner to charge your selected payment method for the order total, including delivery fees shown at checkout.

5. Cancellations and refunds

Refund rules are set out in our Refund policy. Customers may cancel eligible orders before pickup as described in the app. After pickup, cancellation may not be available.

6. Supplier and driver obligations

Suppliers must maintain accurate stock, comply with applicable food and business laws, and fulfil accepted orders. Drivers must complete deliveries safely and update job status honestly. We may suspend or remove partners who breach these Terms or our verification requirements.

7. Acceptable use

You may not misuse the Platform, interfere with other users, attempt unauthorised access, or use the service for unlawful purposes.

8. Limitation of liability

To the extent permitted by South African law, H2O Mile is not liable for indirect or consequential loss. Our liability for any claim relating to the Platform is limited to the fees you paid to us for the order giving rise to the claim in the twelve months before the event, except where law does not allow such a limit.

9. Changes

We may update these Terms. We will post the current version on this page. Continued use after changes means you accept the updated Terms.

10. Contact

Questions about these Terms: support@h2omile.co.za or contact us.